CX prediction 2019 – The year of investing in cognitive bots
In the past few years, there has been a lot of buzz about chatbots. In the beginning, we had rule-based bots that were only capable of answering questions based on some rules that it is trained on. However, with rapid advances taking place in parallel in the field of artificial intelligence; chatbots are becoming smarter. We now have AI-chatbots that can fetch relevant information from various systems and present them to the user on their own! This is helping companies deliver personalized information to their customers.
In this webinar, we will be talking about why 2019 is the year that you should start investing in cognitive bots. The key reason is delivering a better customer experience. This is true no matter which industry you work in. An intelligent bot is the best way to deliver an outstanding user experience to your consumers. We will also cover how to address challenges faced by companies in building AI chatbots and in getting a good ROI out of them.
Cognitive bots and their importance
Use cases of cognitive bots and how they are addressing CX challenges of enterprises
How Cognitive bots will be a major driving factor to improve CX for 2019
Value addition of Cognitive bots for existing systems